What is a CLARITY Audit®

DBD created the CLARITY Audit® as the DBD approach to evaluate technical documentation, workflows, policies, and procedures.

The Clarity Audit® results are a tool that you can use to improve workflow and internal communication, to support a request to adopt new processes or to create content that targets specific users.

CLARITY describes the following:

Clear
We test your content to determine if the meaning of the instructions, descriptions, and definitions are clear and complete.

Our expert technical writers can create content or update your existing content so that your customers can read your assembly instructions or technical procedures and then use your product.

Legitimacy
The experts at DBD can help your organization evaluate your products, users, and internal sources to create creditable business justifications for your investment in training and technical documentation.

Accuracy
Can your customers read your manual and then use your product? Can new employees read a document that describes their roles and responsibilities?

The experts at DBD can create a project plan to validate the information in your technical, training, or business documents. We work with your subject matter experts to validate business, training, and technical content.

Redundancy
Do you have repetitive text in a document that is over 1,000 pages? Are you weighing your customers down with large training and technical manuals and disorganized on-line help systems?

Let the experts at DBD teach you to perform technical reviews to identify redundant, information and fill knowledge gaps. We review your entire document. By the end of the project, we understand your product, your users, and your business needs.

Integrity
Does your organization utilize technical writing standards or training values?

At DBD, we believe that documentation is an organizational-wide effort. We work across organizational lines to validate information and to find common ground.

Transferability
Can you use your business, technical or training documents to transfer knowledge? Does your manuals or business documents outline the tools or skills required to a complete task?

At DBD, we believe that all documents should contain transferable knowledge. We work with your subject matter experts to capture the details and then we communicate the important details to your users.

Our expert writers and trainers work with your subject matter experts to extract and capture your organization's tacit knowledge. Then, we tactfully document the important details and any additional information that can get lost in the corporate sea of information.

Yield
Do you measure the rate of return from training and technical documentation? Do you know the impact of unorganized manuals that do not provide the details your customers need?

At DBD, we understand the cost associated with inaccurate documents that no one can use. We provide our writers and training experts with continuous educational opportunities and we require our staff to keep up-to-date with technology. This is the only way we can guarantee our staff will be ready to resolve problems in a fast paced business environment.

What is the Outcome of CLARITY Audit®?

During a CLARITY Audit® , we test, read, and review your document based on the points of CLARITY. Once we reach a determination, we meet with you to discuss our findings and recommendations.

Contact Sandra, to learn more about the CLARITY Audit® and our special for new clients, (888) DBDINC1 Ext 702, 888.323.4621 Ext 702 or e-mail Clarity Audit Inquiry.

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